To drive business transformation using IT and digital technologies, effective system operations are a fundamental prerequisite. Whether it's the cloud or infrastructure equipment, everything runs in data centers, managed by someone. As technology has become indispensable to business, the importance of system operations has never been greater.
On the other hand, this importance is often not well understood. For many people, it's simply expected that "systems will run smoothly," and attention is only drawn when issues arise. As a result, system operations teams are more likely to be blamed than praised.
However, in recent years, the landscape has changed dramatically, with technological advancements leading the way. Innovations in AI, automation, and virtual reality (VR) have opened up vast possibilities for enhancing efficiency and productivity. We believe these technologies are pivotal in shaping the future of system operations.
Japan is currently entering an era of population decline, and traditional manpower-based system operations will soon become unsustainable. To swiftly meet the increasingly sophisticated and complex business needs, a transformation in system operations is essential. Thanks to advancements in technology, we are now equipped to propose a new era of system operations. By actively incorporating technologies like AI and automation, we aim to create an environment that doesn't rely on human labor. We envision a new model of system operations where team members are excited to work and deliver new value to our customers. The ID Group has developed and launched a platform to bring this vision to life, and that platform is called "VROP."
VROP is essentially a "virtual operations center connected through the metaverse." By leveraging a digital twin approach that blends the real and virtual worlds, we eliminate constraints like location and time for operations teams. This brings numerous benefits, with one of the most significant being enhanced communication. Through voice conversations and chat, team members can engage in real-time communication from anywhere in the world. The visuals and sounds of the operations center and 3D avatars are so realistic that it feels like team members are physically working together.
Additionally, security is a common concern when it comes to services centered around virtual spaces. In this regard, ID Holdings has obtained a patent for blockchain-based information-sharing technology in the field of medical services. This technology enables us to create secure virtual environments.
VROP is a system that will make operations a much more attractive and exciting job. For more detailed information about VROP use cases, we have published a 10-minute video on YouTube, so please take a look if you are interested.
ID-VROP, which will change the future of system operation - Use Cases -
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Contact | ID Europe B.V. (idnet.co.jp)